Return & Exchange Policy

Last Updated: 11/8/2026

At TruHealth.pk, we are committed to providing quality products to our customers. If, for any reason, you are not satisfied with your purchase, you may request a return subject to the terms and conditions below.

1. Return Period

Customers may request a return within 7 days of receiving their order.

We accept returns for both defective and non-defective products, provided that the product meets our return conditions.

2. Return Conditions

To be eligible for a return:

• The product must be new, unused and unopened.
• The product must be in its original packaging.
• All applicable labels, packaging and accessories should be included.
• The product must be returned in the same condition in which it was received.
• Return requests must be submitted within 7 days of receiving the order.

Products that have been opened, used, damaged or altered by the customer may not be eligible for return.

3. How to Request a Return

To request a return, please contact our Customer Care team:

Phone/WhatsApp: +92 300 1239343
Email: Truhealthpkofficial@gmail.com

Please provide your order ID, name, email address and phone number when contacting us. This will help us process your request more quickly.

Our Customer Care team will review your request and provide return instructions if your return is approved.

4. Preparing Your Return

Once your return has been approved:

• Pack the product securely in a well-padded envelope or box to prevent damage during transit.
• Include a note with your Order ID, name and contact details.
• Make sure the product is properly protected during shipping.
• We can only process a refund for products that are actually received and accepted by our team.

Please do not send a return without contacting Customer Care first.

5. Return Address

Approved returns should be sent to:

TruHealth.pk
House # 227, F1 Block,
Johar Town, Lahore, Pakistan.

6. Return Inspection

Once your returned product is received, our team will inspect it to confirm that it meets the requirements of this Return Policy.

If the returned product meets the eligibility requirements, the return will be approved and the applicable refund will be processed according to our Refund Policy.

7. Exchanges

We do not offer product exchanges.

If you require a different product, you may return the eligible product according to this policy and place a new order separately.

Damaged, Defective or Incorrect Products

Please inspect your package when it arrives.

If the product itself is damaged, defective or incorrect, please contact our Customer Care team as soon as possible and within 7 days of receiving your order.

Phone/WhatsApp: +92 300 1239343
Email: Truhealthpkofficial@gmail.com

For faster assistance, please provide:

• Order ID
• Your name
• Email address
• Phone number
• Details of the issue
• Photos/videos of the damaged or incorrect product, if requested

Please keep the original shipping box, packaging materials and damaged product until our Customer Care team has completed its review, as these may be required for inspection.