Refund Policy

Last Updated: August 2026 

At TruHealth.pk, refunds are processed for eligible returns after the returned product has been received and inspected.

1. Refund Eligibility

A refund may be approved when:

• The return request is made within 7 days of receiving the order.
• The product is eligible for return.
• The product is new, unused and unopened.
• The product is returned in its original packaging.
• The returned product passes our inspection.

Only products purchased directly through www.truhealth.pk are eligible for a refund under this policy.

2. Refund Processing

Once your returned product is received and inspected, our Customer Care team will process the eligible refund.

Approved refunds will be processed within 15 business days after the returned product has been received and approved.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

3. No Restocking Fee

TruHealth.pk does not charge a restocking fee for approved returns.

4. Products Not Eligible for Refund

A refund may be refused if the product:

• Has been opened or used.
• Is not in its original packaging.
• Has been damaged due to customer handling.
• Is missing applicable packaging, labels or accessories.
• Is returned after the 7-day return period.
• Does not meet the conditions of our Return Policy.

5. Exchanges

We do not offer exchanges.

If you want a different product, you will need to return the eligible product and place a new order separately.

Contact Us

If you have any questions about returns or refunds, please contact:

TruHealth.pk
📞 Phone/WhatsApp: +92 300 1239343
📧 Email: Truhealthpkofficial@gmail.com
📍 Return Address: House # 227, F1 Block, Johar Town, Lahore, Pakistan.